Prices

Although we quote for each job on an individual basis, we can quote some prices below to give you an idea of what a typical standard plumbing or heating job may cost you with Greenlife. Central heating and boiler installations, renewables, bathrooms, kitchen installations and larger projects will all be quoted for on an individual basis. Please ring us for a quote, or fill in our enquiry form on our contact page.

Standard Prices

Item	Price
Regular Gas Boiler Service (Excluding Combination Boilers)	£ 80 + VAT
Gas Combination or System Boilers (Combimate Crystals extra if needed)	£ 85 + VAT
Regular Oil Boiler Service (Including new Hoses and Oil Burner Nozzles)	£ 110+ VAT
Oil Combination or System Boiler (Inc. new Hoses and Oil Burner Nozzles)	£ 120+ VAT
Freestanding Gas Cooker Install (Excluding Materials)	£ 75 + VAT
Gas Hob Install (Excluding Materials)	£ 80 + VAT
Landlord's Gas Safety Certificate (1 Appliance = Boiler) Bulk pricing negotiable over 5 properties Additional appliances £15 + VAT per appliance	£ 65 + VAT
Unvented Hot Water Cylinder Service	£ 65 + VAT
Boiler + Unvented Service ( Same visit, price on top of Boiler Service)	£ 35 + VAT
Air Source Heat Pump Annual Service	£ 65 + VAT

Same Day Callout Charge	£62.50 +VAT (1 hr minimum charge)
Plumbing and Maintenance Rate per hr	£62.50 per Hour + VAT

Terms and Conditions

On acceptance of the quote from Greenlife Plumbing Ltd, whether on-line, by email, or by signing this document or following a verbal agreement the customer is accepting the following terms and conditions;

1. The estimate - Every effort is made to estimate work as accurately as possible for the proposed works, it is sometimes necessary to include an additional sum in the final account for items and labour which could not be foreseen at the estimation stage. These items will always be discussed with the client whenever possible; if however the client is not available, and no other aspect of the work may be undertaken in the interim, we will continue in order to finish works on schedule.

2. Dates given for commencement of work are approximate only. Whilst every effort will be made to keep to a given date, work can sometimes be delayed. The client will be notified near the expected date.

3. Access to the site will be granted to Greenlife Plumbing Ltd during the agreed schedule, and require that no other trades are working on or around the site concurrently unless agreed prior to the start date by Greenlife Plumbing Ltd

4. Scaffolding - although every effort is made to ascertain that access is possible to areas by ladder, if it is found after start of works that access is not possible in a safe manner to areas, and no price has been given for scaffolding, Greenlife Plumbing Ltd will quote any additional charge for such scaffolding as needed

5. Site preparation - Greenlife Plumbing Ltd require that the site be cleared by the customer prior to commencement of works. If this is not done, we will charge a delay fee, and invoice for any clearing work. Should our workmen be requested to move any furniture or possessions, it is at owners own risk.

6. Damage repair - any reparation work requested as a result of damage by other parties will be costed and scheduled separately.

7. Damage – Greenlife Plumbing Ltd accept no responsibility for any damage to the property by other parties whether structural or aesthetical whilst undertaking any work.

8. Photography. Greenlife Plumbing Ltd reserve the right to photograph the work as it progresses.

9. Cancellation - The client will forfeit a deposit equal to 25% of the total job cost including vat, upon acceptance of the estimate.

10. Radiators - Unless specifically noted above, radiators will not be removed for re-decorating. If you wish radiators to be removed the additional cost of employing a plumber will be incurred.

Guarantees and Sign off

11. Guarantee - All our work is guaranteed for 12 months, whereby we promise to return and put right any faults due to our workmanship at the earliest opportunity and free of charge. These guarantees apply only when all invoices are paid on completion and in full, otherwise the guarantee will be deemed to be null and void.

12. Materials used are guaranteed as per manufactures warranty. Unfortunately, no guarantee will be given on materials if they are not supplied by Greenlife Plumbing Ltd, unless it has been agreed beforehand. We only supply quality materials from well-known brands that we are used to dealing with. Returns to correct problems caused by materials which are supplied by the customer will be charged at £50.00 per hour +VAT.

13. Standard of work - All work will be carried out to a thorough standard, materials used will be of current British Standard requirements. If different materials are requested other than quoted for then the price will be adjusted accordingly

14. Certificates – No certificates for Boilers, Hot water Cylinders, Water Safe etc. will be issued until final payment in full for all works undertaken is received.

Payment Terms

Up to £2,500
Payment required within 7 days of completion of works *
£2,500 to £5000
50% deposit required on commencement of works, further 40% during duration of works to be agreed with customer at commencement, final 10% on completion of works.
£5001 upwards
40% deposit, 50% during works, and 10% on completion of works, unless other arrangements for stage payments on larger jobs are agreed with client prior to commencement.

15.Extras - Should you request any work additional to that quoted for, you will receive a separate quote and the work will also be invoiced separately.

Non Payment

16. If the client fails to pay the agreed instalments on or before the due date, Greenlife Plumbing Ltd will cease work and enforce payment of the balance of the contract price. Greenlife Plumbing Ltd reserve the right to charge interest at a rate of 3% per month on any amounts unpaid after the due date of the final invoice. If our terms and conditions are not met, the invoice will be adjusted to include interest payable at 3% per month.

17. Greenlife Plumbing Ltd reserve the right to withdraw from site if the contract payment schedule is not adhered to. Title and ownership of the materials and equipment will not pass to the client until final payment has been made. Any materials can be recoverable by Greenlife Plumbing in the event of non-payment. The client agrees to allow access to site for this purpose. No certificates or guarantees will be supplied until payment is received in full.

Complaints Proceedure

18. Greenlife Plumbing Ltd adhere to the OFTEC code of practise for dealing with customer complaints. In the unlikely event that you should have a complaint, this should be addressed in the first instance, as soon as the problem arises, to the directors of the company, Kate Brookes or Sam Cannings. Please do not address any complaints to employees of Greenlife Plumbing Ltd, who are not ordinarily trained to deal with the complaints process. Any complaints should be made by telephone or email as soon as any problems are identified so that they can be addressed immediately, and any remedial action taken expediently. In the unlikely event that a complaint cannot be resolved in the first instance, please address the complaint in writing to the company, and we will respond formally within 7 days of receipt.

Health and Safety

19. Greenlife Plumbing Ltd take the Health and Safety of our Customers and Staff extremely seriously, and have comprehensive arrangements in place to ensure that we comply with all legal obligations in this respect. We do however expect that all customers take reasonable care and responsibility for their own health and safety whilst our operatives are on site, and follow any health and safety instructions given by our operatives for the duration of the works. Copies of our Public Liability Insurance, Health and Safety policy, and Environmental Policy are available upon request.

Privacy Policy

Greenlife Plumbing Ltd are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting http://www.greenlifeplumbing.co.uk/prices-terms/ you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Greenlife Plumbing Ltd of 59 The Rank, Maiden Bradley, Wiltshire BA12 7JF.

We may collect and process the following data about you:

Information you give us You may give us information about you by filling in forms on our site www.greenlifeplumbing.co.uk or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information. Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources. We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We use information held about you in the following ways:

Information you give to us. We will use this information:

to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the [order form OR registration form]);
to notify you about changes to our service;
to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you.

We will use this information:

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
Analytics and search engine providers that assist us in the improvement and optimisation of our site.
Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Greenlife Plumbing Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use, see http://www.greenlifeplumbing.co.uk/prices-terms/ checking certain boxes on the forms we use to collect your data. or terms, and other agreements; or to protect the rights, property, or safety of Greenlife Plumbing Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at info@greenlifeplumbing.co.uk

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@greenlifeplumbing.co.uk .